TemplatesAirbnb

MarketplaceInspirationPro

Airbnb

How Airbnb turned spare rooms into a global hospitality platform.

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All 9 blocks

Key Partners

  • Hosts (property owners)
  • Payment processors
  • Insurance providers

Key Activities

  • Platform development
  • Host and guest support
  • Trust and safety

Key Resources

  • Two-sided marketplace platform
  • Host community
  • Brand trust

Value Propositions

  • Unique stays worldwide
  • Extra income for hosts
  • More affordable than hotels

Customer Relationships

  • Reviews and ratings
  • Host education
  • Community forums

Channels

  • Website and mobile app
  • SEO (destination search)
  • Word of mouth

Customer Segments

  • Travellers seeking local experiences
  • Property owners wanting extra income

Cost Structure

  • Platform development
  • Customer support
  • Marketing

Revenue Streams

  • Host service fee (3%)
  • Guest service fee (up to 14.2%)

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