Key Activities are the most important things a company must do to make its business model work. They produce the value proposition, reach customers, maintain relationships and generate revenue.
Get these wrong and nothing else on the canvas matters.
Three Categories of Key Activities
Production
Designing, making and delivering a product. Most relevant for manufacturing businesses. Quality, speed and cost are the primary concerns.
Problem Solving
Coming up with new solutions to individual customer problems. Most relevant for consultancies, professional service firms and hospitals. Knowledge management and continuous learning are critical.
Platform and Network
Maintaining and developing a platform that others use. Relevant for marketplaces, social networks and SaaS businesses. The activities are platform management, service provisioning and growing the network.
How to Identify Your Key Activities
Ask yourself: if we stopped doing this activity, would our customers immediately feel the impact?
If yes, it is a key activity. If not, it probably is not.
A few examples:
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Consulting firm: client diagnosis and workshop facilitation
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Food delivery app: restaurant onboarding, logistics coordination, software development and customer support
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Media company: content creation and audience development
Many businesses confuse busy work with value-creating work. Teams that are very busy but not actually moving the needle. The canvas makes that visible.
Key Activities vs. Key Resources
Activities are things you do. Resources are things you have.
A software company's key activity is software development. Its key resource is the development team and the codebase. Both matter, but they are different concepts and worth keeping separate on the canvas.
Questions to Explore with Clients
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What are the activities that, if you stopped doing them, your customers would immediately feel the difference?
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Which activities are you better at than most competitors?
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Which activities consume most of your team's time, and are they all creating value?
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Are there activities you are doing in-house that a partner could do better or cheaper?
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What activities are you currently not doing that you should start?
Now put it into practice.
Open the canvas builder and apply what you just learned. Free to use, no card required.
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